We guarantee we will send you healthy, happy, true-to-type plants. Once you get it in your garden, however, you are on your own. We grow odd plants, and some of them are just straight up hard to grow in many climates. If we had to guarantee that every plant would grow in your garden, we'd be forced to only sell the boring, mainstream things you'll find everywhere else. Which sounds pretty dull. So we don't. If there is something wrong with your order when it arrives, let us know right away. Almost always this is simply a misunderstanding about what a plant looks like (dormant plants can look a lot like dead one to the untrained eye), and if there is actually something wrong, we want to know as soon as possible so we can send a replacement or refund you, and make sure we solve whatever is causing the problem here at the nursery.